Resolving ADSL faults
Document Actions
Follow this simple procedure to proactively resolve an ADSL fault
If you have an ADSL fault you should follow these simple steps to resolve the problem. Some of the steps are technical however if you contact us our helpdesk we can assist you remotely to determine where the problem lies.
- Power your modem / router off for about 30 seconds and then power it back on. If this doesn't resolve the problem sometimes a problem will be resolved by powering off for a longer time e.g. 30 minutes or overnight.
- Refer to your modem / router user manual and check the ADSL sync indicator. If this indicator is solid it indicated a connection from your modem / router to your ISP (Internet Service Provider) exists.
- Log on to your modem / router and check that your username, password and other settings are correct.
- If you have another ADSL filter place change yours (A simple step but again this clears your side of any problem) Remember a filter is required on all extensions on your ADSL line.
- If in doubt as to line quality or if your ISP passes the problem back to you (as they often will) by saying "you have a line fault" then follow the steps below.
- Check that your phone line works properly. You can do this by making a call and additionally if you have a BT line you can dial 17070 from the line in question and perform a "quiet line test". This test allows you to listen for background noise like clicks, hisses etc. The line SHOULD be quiet.
- You can then also log a fault with your Telco provider (E.g. BT) and they will run a set of automated tests. This can often be done online however sometimes you need to call your Telco (do a quick internet search to find the details)
- If your line tests ok you can simply advise your ISP you have followed these steps and they can assist with your problem as clearly the fault is with them.
Have fun!
Author:
Last modified Mar 01, 2012 02:01 PM
Previous:
The Benefits of Virtualisation
