Onsite Services

Below are examples of the work where an onsite is the most suitable method of performing work:

• Broadband fault finding
• Internet connection setup requiring modem router configuration and setup
• Secure wireless setup
• Network setup
• Speed up your computer
• Supply and setup of hardware & software
• Work requiring extensive input from users
• Setup your printer

Onsite charges:

• Onsite up to 30 minutes £37.50

• Onsite 1 hour £75.00
• Onsite Day Rate £450.00

Note that our minimum onsite charge is 30 minutes

Travel Charges:

• Travel time and costs to and from locations within a 10 mile radius of our two centres are included in the on-site charges.
• Travel outside of this radius is billed at our on-site labour rate.

All charges exclude VAT

Onsite Work Terms and Conditions

• Customer must supply necessary usernames, passwords, ISP details (email etc.) or time spent and hence billed will obviously increase
• For some services customer must have a working Internet connection as this will be required to download software, setup email etc.
• Computers and specifically software are sophisticated and complex products and in instances the most simple of tasks can go badly wrong due to no fault of yours, the KCS engineer or any specific software vendor (e.g. Microsoft). A quick Internet search of “Norton won’t uninstall returns about 203,000 results”  In instances such as this you will be advised of an appropriate solution to the problem and will be given the option of resolving any issue in this manner.
• By logging an onsite you commit to paying for the time spent performing the onsite work
• Your KCS Engineer will always advise you of the time the work is expected to take or if any and will keep you informed of progress while performing the work
• Unless you have Account Terms with KCS Total Solutions Ltd all onsite repairs are payable on a COD basis. Payment can be taken by all major Credit Cards, Debit Cards and American Express Cards.

Indicative times taken for Onsite Work

You will obviously be interested in understanding what time your onsite will take in order to assess the cost of the work. We have listed below the time taken for typical onsite work. It is important to note that times indicated below are based on no peripheral problems being experienced and require you to have the appropriate user names and passwords.

If you wold like to discuss more detailed or specific requirements please call us on 01442 251-514 (Business) or 01442 396-699 (Domestic / Retail) or discuss with your Sales or Support Representative.

• Setup and test broadband modem: 30 minutes
• Setup computer to wireless and test: 10 minutes per computer
• Intermittent Broadband connectivity issues:  90 minutes and possibly longer with numerous conversions and calls to BT and other ISPs (Internet Service Providers)
• Wireless connectivity issues:  30 minutes upwards dependent on environment and distances involved. Wireless connectivity issues often require full and detailed testing of your site and assessment of most feasible solution
• Hardware setup of PC printer or multifunctional device: 15 to 30 minutes
• Setup printer share for other PC's on the network 30 minutes (requires working printer setup first)
• Remove minor virus or Malware: 60 minutes due to extensive scanning time required
• Remove major virus or Malware: NOT RECOMMENDED FOR ONSITE as this can take hours of scanning and testing
• Setup network share to allow access to files on networked computer: 15 minutes per PC and requires working network and often requires Windows XP Professional or Windows 7 Professional or Windows 7 Ultimate
• Email setup: 10 minutes
• Email transfer: See data transfer
• Data Transfer: 15 minutes per 10 GB provided device data is being transferred from is in good workable condition
• Data restore to put all transferred files in required location will be billed at time spent as this requires our Engineer to work with you
• Program install, Per Program, per user: Microsoft Office - 15 minutes, iTunes 10 minutes. Note that connecting to iTunes store requires valid Apple username and password, Anti Virus 10 minutes. Anti Virus install may require working email address, Skype install and setup with brief training 15 minutes

Note that these times are indicative and not exact