Telephone Solutions

Together with IPCortex we provide reliable network infrastructure products and services. Based on proven secure solutions, we deliver a competitive edge to customers who range from small businesses through to national companies. Our partnership with IPCortex allows us to build converged networks; enabling communication through IP based voice and data equipment.

KCS use the same technology in our business and the benefits that we have gained have been enormous, call us today if you want to stand our from your competition. We can supply telephone solutions to Watford, Hemel Hempstead, St. Albans, Berkhamsted, Aylesbury, Chesham, Amersham, Abbots Langley, Kings Langley, Harpenden, Dunstable, Tring, Barnet and London. KCS are the PABX PBX VoIP providers for Hertfordshire, Bedfordshire and Buckinghamshire.

What is VoIP?

Understanding VoIP - a basic overview
Voice over IP is littered with terms and concepts that might lead to confusion. However, there's only a handful of terms that a buyer really needs to know - read on for the four major IP telephony concepts.

VoIP - Voice over Internet Protocol. This is an umbrella term for any form of voice communications where voice is carried over any IP network. This could, for example, be over your internal office data network, or over the Internet.

IP PBX - Remarkably similar to a conventional PBX, an IP PBX sends voice over an IP network (ie. using VoIP) rather than the PSTN.

Hosted VoIP/IP PBX - Your broadband connection carries voice traffic alongside data traffic, and extra PBX functionality (for example, voicemail) is held externally by a third party.

SIP/IAX/VoIP trunks - Use your broadband connection to make calls, often reducing the cost. Can be used in conjunction with an IP PBX for the "best of both worlds" - high quality calls for every day use while using trunks to save on international call charges.

IP Phone System Functionality

A Voice over IP (VoIP) based PBX builds upon the features offered by conventional telephony, often delivering greater flexibility and efficiency - both in terms of productivity and cost. VoIPCortex IP PBX solutions offer an enhanced feature set as standard - no extra costs, and no confusion.

Full VoIPCortex IP Phone System feature set

• Unlimited inbound DDI numbers
• Unlimited voicemail boxes
• E-mail and web based access to voicemails
• Extensive voicemail storage
• Unlimited soft fax destinations

Advanced call management - holds, transfers and forwarding

• Custom interactive voice response platform (IVR)
• Hot desking interface
• Pickup groups
• Integrated phone book and directory generation
• Flexible night mode operation
• Flexible hunt groups
• Call queues
• Paging/Tannoy capability
• Conference bridge
• Music on hold
• Intuitive web based configuration - add a user or change phone behaviour in seconds
• Detailed per extension call records and billing information
• Free internal and inter-office calls with suitable connectivity
• TAPI compatible

Call recording is available on the VoIPCortex Pro IP Phone System.

Connectivity and hardware

• Compatible with SIP based hard and soft phones
• Auto provisioning for major SIP handset vendors
• Single and Quad ISDN2e, Single and Quad ISDN30 local telephony interfaces
• Unlmited IAX2 and SIP VoIP trunks
• Compatible with BT's 21CN infrastructure
• Rack mount and wall mount units available